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MBIS4008 Business Process Management Report 2 B Sample

Assessment Description

In this project, you will write a comprehensive report analysing the current As-Is of an organisation. You will evaluate the existing business processes and then using the concepts, BPM frameworks that you have learned in this unit you will design a To-Be business process model that addresses the main limitations and challenges of the previous scenario. There are many cases that students can explore. This includes services across different industries such as e-Health, telehealth, transportation, online banking, online studies etc. Students should discuss their topics first with the unit coordinator to confirm their preferred topic.

You are encouraged to attend the workshop on Referencing and Research Practice organised with the Academic Success Team (AST). You may also schedule a one-on-one workshop with the AST by emailing academicsuccess@aih.nsw.edu.au.

The structure of the project is a 2000-word report, the contents of which are detailed below. It is the report that requires submitting as the finished piece of work and this will be marked based on the rubric provided on page 5. Ad hoc work in whatever form will not be marked if submitted.

The word count is 2000 words. This is subject to plus or minus 10%. The word count does not include the executive summary, the table of contents, the list of references or any appendices. However, please note that appendices should be used for supplementary information only: they will NOT be considered for marking.
The report content will comprise of the following sections:

Title page: this must contain the title of the report and your names, unit name, unit number and date of submission.

Table of contents (TOC): ideally, but not necessarily, constructed using the hyperlink functions in Word. Lists of figures and tables are not required.

Executive summary: an executive summary provides an overview of the ENTIRE report. It is NOT an introduction section. It is NOT a background section. The purpose of an executive summary is to provide an understanding of the document without having to read the complete report. Ideally, half to one page in length (but no longer), the executive summary will contain a summary sentence or two on each section of the report. Do not use headings or titles in the executive summary; it should be written in essay narrative format and read seamlessly.

Introduction: the introduction informs the reader of the aims and methods applied in the project. It also defines the scope of the project (what is included and what is not). Whilst it may mention the chosen organisation by name, the introduction DOES NOT talk in detail about the chosen organisation or its industry.

Background: a background informs that reader of the context to the project. Here the organisation and its industry are described. Information about the past performance is presented along with any notes about major milestones. It is easy to ‘go overboard’ with this section and consume much word count; one page is all that’s needed to set the scene for the project.

Moreover, in this and other sections, too many students often over-rely on company websites. Most times, these websites present an organisation’s promotions (advertising) or opinions masquerading as facts. Because of the convenience and profusion of this type of information, it is too easy for students to ignore the authoritative sources of data that can be reached through AIH library databases: however, the use of AIH library databases is the way to higher marks!
Methodology: This section highlights the methodologies applied to your given case. You need to clearly state a reason as to why they used that technique and provide supporting references especially if the technique is relevant for that particular industry.

Results: In this section, students will provide the results of their analyses. The results need to be provided in a logical sequence to ensure that the document is coherent and well synthesized. The results need to clearly show the application of the techniques covered in this unit and that the relevant assumptions in terms of the data have been given due considerations.

Key Findings: The findings of the analyses will be explained in this section. You are expected to be elaborate, and provide an in-depth explanation of the results and why they support or don’t support the results of the analyses. You need to provide the necessary reference to support any claims to ensure that the findings are supported by others in that field.

Recommendations: The recommendation highlights any key findings from the analyses that would help the business and organisation address areas that can be improved based on the findings. Recommendation sections are usually concise and provide practical advice to an organisation on areas that needs to be addressed.
Conclusions: Through logical reasoning, this section should summarise how the project objectives have been achieved using appropriate business analytics tools and techniques.

List of references: this should be formatted in Harvard style.



The intention of the study is to analyses the present condition (As-Is) of the organization and determine its existing business processes. The report will construct the future state (To-Be) business process model that solves the primary constraints and problems of the organization's present situation using concepts and BPM frameworks taught in this unit. The purpose is to give a broader analysis and recommendations for improving efficiency, effectiveness, and customer satisfaction inside the selected organization. For Assignment Help, As well as it discussed the existing business processes inside the chosen organization, identifies constraints and obstacles, and develops a future state (To-Be) business process model that addresses those concerns. The study will concentrate on a certain industry or service, taking into account its unique requirements and peculiarities.


Cuppa and Co. is a well-known Australian coffee and tea business. The business has established itself as a leading supplier of premium beverages thanks to its dedication to providing exceptional taste experiences. Cuppa and Co. get its ingredients from reputable suppliers to make sure they are of the highest quality and done so in an ethical way. They have a wide selection of coffee and tea blends to choose from, each one carefully crafted to make a variety of tastes. Cuppa and Co. are concerned about sustainability and advocates environmentally friendly packaging and sustainable farming practices as well as the company show to delight coffee and tea enthusiasts with its dedication to excellence and flavor innovation, and it has a strong presence in Melbourne (Huy et al., 2021).

Cuppa and Co. have achieved significant milestones and performed admirably which insists to enhanced revenue and market presence steadily. They have successfully expanded their product line by introducing novel coffee and tea blends that have received favorable customer feedback. Cuppa and Co. have received praise for their eco-friendly packaging and support for fair trade practices as a result of their commitment to sustainability. They are able to reach a larger global audience thanks to their strong partnerships with suppliers and distributors. Also, Cuppa and Co.'s commitment to quality and customer satisfaction has earned the company a devoted following and a solid brand reputation in the sector.

Figure 1: Logo of Cuppa and Co.
(Source: https://finefoodwholesalers.co.nz/listing/cuppa-and-co-wholesale-tea-suppliers)


There are a number of reasons why this report makes use of the To-Be and AS-IS business models:

Understanding the Situation Right Now: The AS-IS model provides a comprehensive examination of Cuppa and Co.'s current processes, challenges, and workflows. It assists in locating inefficiencies, bottlenecks, and limitations that hinder organizational performance. Before making any changes or improvements, it is essential to have this understanding.

Identifying Obstacles and Obstacles: The limitations and difficulties of the current business processes can be thoroughly examined using the AS-IS model. It provides a clear picture of the areas that need to be improved, assisting in the process of prioritizing and concentrating efforts on the most pressing issues (Lindgren, 2022).

Evaluate the Future State: Cuppa and Co's desired future state is depicted in the To-Be business model, which incorporates proposed enhancements, process redesigns, and technological advancements to overcome the identified limitations. It offers a path to operational excellence, customer fulfilment, and competitive advantage.

Analyses of Gaps: A gap analysis can be carried out by contrasting the To-Be model with the AS-IS model. The differences between the current state and the state that is desired in the future are emphasized by this analysis. It provides a foundation for the creation of action plans to close the gap and assists in identifying specific areas that require adjustments.

Measurement and Evaluation: Process enhancements' efficacy can be assessed using the AS-IS and To-Be models as benchmarks. The organization can assess the efficacy of implemented changes and, if necessary, make additional adjustments by comparing them to the proposed future state (Turner et al., 2019).

This way, the report's use of the AS-IS model and the To-Be business model makes it possible to take a methodical and structured approach to improving processes. It provides a foundation for driving organizational transformation and achieving strategic objectives by assisting in the identification of limitations, the development of specific solutions, and the visualization of the desired future state.


- AND gateway works as a representation of parallel process flows for highlighting task which are carried out concurrently.

- XOR gateway works as a representation of a decision point where only a specific path should be chosen.

- NOR represents a decision point which creates only an output signal at the time of there being no signal in the input convection.


Using the AS-IS model, we can examine Cuppa and Co.'s current state to gain insight into the business processes, structure, and performance of the company.

Figure 2: Using methods for coffee extraction of Cuppa and Co Company
(Source: Self-developed)

Process analysis: Coffee and tea products are sourced, produced, and distributed as part of Cuppa and Co.'s processes. In order to guarantee the freshness and flavour of their blends, the organization follows a meticulous process of selecting high-quality ingredients from reputable suppliers. Examining inventory management practices, mapping the flow of materials from sourcing to packaging, and evaluating production timelines are all possible components of this process analysis (Olegovich, 2020).

Evaluation of Performance: Cuppa and Co.’s key presentation pointers might incorporate consumer loyalty levels, deals development, and functional effectiveness measurements. It is crucial to evaluate the company's ability to meet customer expectations, address questions or concerns, and maintain consistent product quality. In that case, sales data have been used to understand the trends in revenue, market share, and customer loyalty. Operational efficiency measures, such as order fulfilment time, production yield, and waste management, can help pinpoint areas where process efficiency and resource utilization can be improved.

Stakeholder Participation: Understanding the current circumstance necessitates speaking with stakeholders such as customers, suppliers, and employees. The relationships between suppliers, customer preferences, and employee satisfaction can all benefit from the insights gleaned from focus groups, surveys, or interviews. Stakeholder feedback can assist in determining areas that need improvement, such as potential process bottlenecks or customer concerns, as well as areas of strength, such as excellent customer service (Lufti et al., 2022).

Culture and Organizational Structure: For determining how well the organization supports efficient processes, it is important to examine its structure and culture. Improvement opportunities can be found by comprehending the company's roles and responsibilities, communication channels, and decision-making procedures. Additionally, assessing the company's culture, which includes its dedication to sustainability, innovation, and employee development, can reveal potential areas for utilizing strengths or addressing difficulties.

Systems and Technology: It is essential to evaluate the existing technology infrastructure and strategies to better understand the technological capabilities. Opportunities for data analytics, automation, and integration can be discovered by analyzing the current systems for inventory management, order processing, and customer relationship management. Identifying potential areas for improvement or investment in new solutions is made more accessible when the alignment of technology and business requirements is evaluated (Zimon et al., 2020).

Risk and Conformity: It is necessary to evaluate Cuppa and Co.'s compliance with industry regulations, health and safety guidelines, and ethical sourcing practices. The effectiveness of the organization's risk management procedures, such as supply chain resilience and quality control, is guaranteed. In order to safeguard the brand's reputation and earn the trust of customers, this evaluation enables the identification of areas in which additional compliance measures may be required.

Key findings

Key findings for Cuppa and Co. based on the AS-IS analysis include manual and fragmented processes, limited process visibility, inconsistent quality control, poor inventory management, limited customer engagement, sustainability practice gaps, and limitations in technology and systems. These findings highlight the need for process streamlining, enhanced transparency, standardized quality control, improved inventory management, customer-centric initiatives, stronger sustainability practices, and technology upgrades to address the limitations identified and drive organizational improvement (Masoud, 2023).
Limitations and challenges

Cuppa and Co.'s AS-IS model faces a number of significant obstacles and limitations that must be overcome:

Fragmented and manual procedures: The organization is heavily dependent on manual procedures, which can lead to errors, delays, and inefficiencies. There is a lack of integration between the various departments, which results in information silos and fragmented workflows (Li et al., 2021). Communication, coordination, and process efficiency are hampered as a result.

Limited Process Visibility: Since the company doesn't have real-time visibility into its processes, it's hard to find bottlenecks, monitor performance, and make decisions based on data. Effective process management is hampered by this lack of transparency, which also prevents timely improvements and interventions.
Quality Control inconsistency: The organization's quality control measures are not always used at all stages of the production process. Variations in the quality of the product and dissatisfaction among customers can result from this inconsistency (Ulfah et al., 2021). Standardized procedures and monitoring mechanisms for quality control are essential.

Inadequate Inventory Control: It is difficult for the organization to effectively manage inventory levels. Production schedules are impacted as well as the fulfillment of customer orders by stockouts and overstocking. The efficiency of the supply chain as a whole can be increased and stock levels can be optimized with the help of robust inventory management systems and demand forecasting methods.

Limited Engagement from Customers: Cuppa and Co. does not have a comprehensive strategy for engaging customers. In order to better tailor products and services, it is necessary to improve communication channels, gain a better understanding of customer preferences, and collect feedback. Long-term success will depend on building relationships with customers and implementing customer-centric initiatives.

Practices for Sustainability: There is room for improvement, even though Cuppa and Co. have demonstrated some commitment to sustainability. Promoting eco-friendly waste management, researching renewable energy sources, and improving eco-friendly packaging can help the business stay in line with sustainable practices and keep up with changing customer expectations (Abdou et al., 2022).

System and technology limitations: The technology infrastructure and systems of the organization are constrained. Obsolete frameworks and manual information section processes thwart computerization, coordination, and information investigation capacities. Current technology investments and system upgrades can support growth in the future and make operations run more smoothly.


The following elements can be incorporated into a To-Be business process model to effectively address Cuppa and Co.'s main limitations and challenges:

Integration and automation of processes: For making streamline operations and increase productivity, integrate systems across departments and use tools for process automation (Butt, 2020). Order processing, inventory management, and production scheduling can all be automated to reduce manual labor and boost productivity. Better collaboration and seamless information flow are made possible by integration.

Real-time Process Monitoring and Analytics: In order to gain insight into key performance indicators (KPIs) and identify areas for improvement, real-time process monitoring dashboards and analytics tools should be implemented. For improved process control and optimization, this enables proactive decision-making, early issue detection, and continuous performance monitoring. Insights based on data aid in decision-making and operational excellence.

Procedures for Standardizing Quality Control: To guarantee consistent product quality, standardize quality control procedures at each stage of the production process (Schallmoser et al., 2020). To maintain high standards and reduce variability, implement quality checkpoints, inspections, and testing protocols. To guarantee that quality control measures are adhered to, regular audits and compliance checks should be carried out.

Management of Inventory Based on Demand: Improve order fulfillment and stock levels by utilizing advanced inventory management methods and demand forecasting techniques. Precise interest forecast assists in adjusting acquirement to request changes, diminishing stock holding costs, and limiting stockouts. To guarantee effective inventory management, follow just-in-time inventory practices.

Enhanced Engagement with Customers: Create a comprehensive strategy for engaging customers to increase their loyalty and satisfaction (Liu and Jo, 2020). Put mechanisms in place for customer feedback to record preferences and expectations. Make use of personalized marketing strategies and digital platforms to strengthen relationships and improve communication. Utilize customer insights to tailor products and services to meet individual requirements.

Improved Strategies for Sustainability: Integrate principles of sustainability throughout the organization. Explore renewable energy sources, use eco-friendly packaging materials, and work with suppliers who source their products ethically. Customers should be informed about sustainability efforts and the benefits of their choices. To lessen the impact on the environment, implement recycling programs and waste management strategies that are environmentally responsible.

New technologies: To overcome system limitations, make investments in cutting-edge technology solutions. In order to facilitate effective data management, integration, and analysis, you can either implement new software and tools or upgrade existing systems. Customer relationship management (CRM) software and an enterprise resource planning (ERP) system can boost operational efficiency, customer relationship management, and data-driven decision-making.


The main aim of the project is to find out the current business process of the organization. The organization is very renowned for making authentic coffee and tea. But from their current business process by using the AS-IS model, it is found that there are various loopholes in that. The limitations or gaps are identified in the result analysis part of the report. From that, it is found that the main issue related to their business process is their lack of use of technologies as they still use a manual process which can delay the process and creates a quality issue. On the basis of that the future business process using advanced technologies is recommended.


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