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TECH1100 Professional Practice and Communication Report 1 Sample

Your Task

Your first assessment in this subject requires you to write an email which determines the factors of success for IT professionals that align with the expectations of diverse stakeholders, with an emphasis on stakeholder engagement.

Assessment Description

In this assessment task, you are required to demonstrate your understanding of the factors contributing to the success of IT professionals in stakeholder engagement, particularly those that align with the expectations of diverse stakeholders. You will write an email to your manager, summarising your research findings and providing recommendations for effective stakeholder engagement. The purpose of this email is to communicate your knowledge, insights, and recommendations in a professional context. This assessment aims to achieve the following subject learning outcomes:

LO1 - Determine the factors of success for IT professionals that align with the expectations of diverse stakeholders.

Assessment Instructions

For this assessment, you will need to submit a Word Document that emulates an email, with the following items that need to be covered in the assessment:

• Imagine you are an IT professional assigned to lead a project with diverse stakeholders.

• Write an email to your manager, summarising your research findings on the factors of success for IT professionals in stakeholder engagement.

• Provide a clear and concise overview of the key factors that contribute to successful stakeholder engagement, emphasizing their alignment with diverse stakeholder expectations.

• Include examples or case studies to support your points and illustrate the practical application of the identified success factors.

• Present well-supported recommendations for effective stakeholder engagement strategies that IT professionals can implement to meet diverse stakeholder expectations.

• Address any potential challenges or considerations associated with stakeholder engagement in the email.

• Use a professional and respectful tone throughout the email, ensuring clarity and coherence in your writing.



The Manager,

Date: 24/11/2023

Subject: Effective stakeholder engagements

As per the research undertaken to identify the key success factors for an IT professional in terms of the stakeholder's engagement. Three main factors have been identified: stakeholder management laden with social responsibilities, assessment of the stakeholders' expectations from the given project and an effective communication channel for the stakeholders. It has been found that ethics plays a crucial role in the management of the stakeholders with social responsibilities. Stakeholder management enhances the aspects of trust associated with the particular project. In other words, relational management significantly involves trust factors, which can be established with the help of an effective communication process. For Assignment Help, Societal stakeholders are the stakeholders who are engaged through different socio dynamic aspects. The examples of such stakeholders for the present IT project are the immediate communities, common masses, environment, NGOs (Non governmental organisations), media, trade unions and industry associations. The IT professionals must consider the impact of their actions on the social environment, which should not be adverse in the long run or with immediate effect (de Oliveira and Rabechini Jr, 2019, p. 132). It has been found that the Australian Computer Society provides effective guidelines regarding the ethical guidelines to be followed by a successful IT professional. The PMBOK (Project Management Body of Knowledge) can be used to understand project management and its associated processes and practices (Strous et al., 2020). The stakeholders' expectations from the project can be identified by implementing a few steps of processes by the IT professional. Transparency related to the various aspects of the undertaken project needs to be stated with utmost clarity, such as the proposed timeline for the project completion, the financial budget plan, and the risks and challenges associated with the project. After that, a successful assessment of the stakeholders can be conducted with the help of the knowledge gathered through suitable communication processes.
The main stakeholders identified for the present IT project include internal stakeholders such as employees, policymakers and investors. In contrast, the external stakeholders include customers, suppliers, and associated social or legal bodies. The adaptation of disruptive technologies in the IT field has necessitated the development of invisible interactions with the potential to deliver enhanced productivity. In the digitalised era, the disruptors include Blockchain, Digital Reality, and Cognitive technology. It is important for the IT professional to efficiently communicate the uses and resultant advantages of the disruptors to earn positive support from the stakeholders in the project. The stakeholders' major expectation is to complete the project within the proposed timeline while utilising the financial resources judiciously (Frizzo Barker et al., 2020, p. 54). The utility of quantum computing needs to be addressed in regular meetings to review the necessary decisions made regarding the given project. Therefore, the stakeholders can derive satisfaction by getting involved in the decision-making process for the particular project. Effective integrity settings are necessary to address the professional environment for an IT project. The aforementioned setting helps in encouraging the professional to gain more skill based activities, thereby increasing their expertise. On the other hand, professional societies help determine the professional level of professional aspiration by the individual employees (Tavani, 2015). The recognition for better performance is also suitably carried out by the aforementioned professional environment. It is stated that stakeholder mapping can be used to address the expectations of the individual stakeholders. It has been noted that factors such as impact, interest and influence are involved in the mapping process to address the diverse expectations of the various stakeholders suitably. Segmentation of the stakeholders can be utilised to make individual communications, which can help the professional understand each stakeholder's feedback related to a particular process of business (Tristancho, 2023). The data can help rectify and change the project's decisions with suitable strategies. The internal stakeholders, such as the employees, benefited from appropriate remunerations as per the evaluation of their work. The involvement of the external stakeholders has been identified as being instrumental in addressing the valuation of the project in terms of its functionality. The investors are focused on gaining profitability regarding the invested financial resources for the project's development. Effective planning and regular communication can deal with the diverse expectations of the stakeholders with ease and convenience.

The Apple iPhone development project and the Ford Pinto Design project have addressed the issues of stakeholder engagement suitably with the help of adequate success factors of project management (Dubey and Tiwari, 2020, p. 381). An effective communication channel was ensured to run parallelly with the project so that no miscommunication could hinder the development of the projects. Secrecy of the data was maintained up to the extent that the stakeholders did not feel left behind in the process.

The main challenge in stakeholder management is associated with effective decision making for a particular project. The stakeholders are of different opinion regarding a single task which shall be employed for the project. The different perspectives and expertise of the stakeholders make room for complex decision making processes within the project in the IT industry. The varying differences in the stakeholders' expectations can form considerable conflict in the priorities for the particular project. The stakeholders will use the resources to decide on the priorities to be addressed by the present project so that their expectations are suitably addressed. The differences in the priorities make the conflicting decisions involved in the project (Anicic and Buselic, 2020, p. 250). The ongoing project might face some considerable constraints regarding the available financial resources. The expertise in the technological aspect can also act as a constraint for an IT project development. Eventually, the limited resources fail to address all the expectations bestowed on the given project by various stakeholders. The accessibility to real time data regarding the ongoing project can make room for more chaos in the feedback and evaluation process. It is highly case for the IT project that most critical stakeholders are unaware of the technological knowledge involved. The resultant evaluative feedback from such stakeholders makes the project suffer adversely.
Enhancement of the collaboration and engagement values can be suitably addressed for effective stakeholder engagement in the IT project. The collaboration value will help enhance the actual valuation of the project for internal and external stakeholders. The adequate implementation of innovative and lucrative collaboration features for individual stakeholders will help motivate them to perform better in favour of the project. An example of an effective collaborative feature might be the opportunity to access the technological knowledge required to implement the project. Therefore, The knowledge can be utilised for more such projects so that the stakeholders are drawn towards the collaboration process. Value creation for the stakeholders can be addressed by identifying the necessary interest domains of the individual stakeholders. The announcement that the best employee will be provided with a salary hike effectively addresses the issue of engagement while enhancing the entire team's performance.

The concept of a Big Room can enhance the rapport between the internal and external stakeholders for an IT project. The Big Room can help enhance the community cohesiveness, which signifies the engagement of the stakeholders at a greater level. In other words, the Big Room can be regarded as a combined workplace for all the representatives of the identified stakeholders. The representatives can be physically present or remotely work on the project via appropriate digital mediums (Coates, 2019). The Big Room can help effectively communicate the issues faced while working on the project with the natural time effect. The overall impact of the introduction of the aforementioned concept can enhance the stakeholder's engagement effectively for an IT project. The IT project can be made to address all the relevant expectations of the stakeholders along with prioritising the need to reach its ultimate goal with the help of an efficient stakeholder’s management program. The aforementioned policies and strategies can be effectively implemented to meet the demands of the stakeholders both at the internal and external levels.

The SFIA can be used to develop the skills needed for an IT professional's successful career. Skill assessment is one of the different functions for which the public and private organisations extensively use the framework. Sourcing, supply management, relationship management, contract management and customer service support have been the framework's main features. Goal directed communication with the stakeholders can be learned with the help of the framework by the IT professionals to help communicate in the formal environment (Lehtinen and Aaltonen, 2020, p. 87). Risk management is also addressed with the help of the framework.

Emotional intelligence and effective communication strategies can ultimately act as instruments to manage stakeholders' engagement in the IT project. The temporal flexibility allowed for the different stakeholder's activities for the project to make room for enhanced performance and engagement. The nature of tasks undertaken by the different stakeholders is aptly technologically advanced; therefore, adequate rest on the part of the different stakeholders is necessary. In other words, creativity and intellectual capacity can be reflected as the mind is calm while a particular task is performed (Reynolds, 2018). The recommended temporal flexibility can be suitable for enhancing stakeholders' engagement.

Thanking you.

Regards and wishes,

Project leader.

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