Sample 2128IBA Business Processes

2128IBA Business Processes Report Sample

Task Description

There are two options to do this assignment.

Option1. Select an organisation where you can investigate one of its main business processes. This organisation can be large or small; for profit or not for profit. You could select an organisation you work for, an organisation you have previously worked for, or an organisation where a relative/friend works. Then, select one key business process where you can access information for your report.

Option2. You can select a process in your personal life, for example, focusing on conveyancing and the processes involved in achieving this; or the process you need to follow to obtain a drivers’ license. If you use this alternative, please send an email to the course convenor to check the adequacy of your selected process. Provide a brief account of the process you have in mind.

The key point is to be able to access information about the main processes your selected organisation performs to produce goods or services.

Your report must provide the following:

1) A short introduction indicating what you will do, what concepts you will use, and a brief about the selected organisation. Indicate the goods or services produced, number of employees, location, market target. Identify the business process you will focus on, and explain why you have selected this BP. Provide a summary description (goals, inputs and outputs) of the process.

2) (a) One relationship map, describing the selected process; (b) one relationship map identifying disconnects and proposing improvements of the same process; (c) provide explanations of what your relationship maps describe.

3) (a) One Cross-functional map describing the selected process; (b) one cross-functional map proposing improvements of the same process; (c) provide explanations of what your cross-functional maps describe.

4) Based on the cross-functional map:

(i) Determine two appropriate performance measurements;
(ii) Pinpoint where in the map would be appropriate to measure,
(iii) Explain/justify your selection of performance measures

Use a minimum of two references to sustain your arguments (hint: see Topic 5 content).

5) One Flowchart.

(i) Develop a flowchart illustrating selected process
(ii) Pinpoint and explain line of visibility and 2 fail-safing points.

6) Process synthesis.

Provide a critical analysis of your selected process based on the concepts of art and science processes. Use a minimum of two references to sustain your arguments. (hint: see topic 1C and reading Hall, J. & Johnson, M. (2009).

Solution

Introduction

Organizations create goods and services through business processes. In this report, the business process of Domino’s Pizza of Australia will be analyzed. The business process of Domino’s Pizza Australia has been selected since I used to work here through, I am not employees here anymore. For assignment help From my personal experience the whole business process of the organization will be well understood and the online Domino’s Pizza delivery process of the business will be represented through the flowchart, relationship map and the cross functional map in this report.

There are more than a hundred employees who are currently being employees in this organization and deliver pizza services in various parts of Australia. The quick services are provided through the home delivery system of the organization. The relationship between the customers and the organization will be shown through the relationship map. Furthermore, the workflow within the business organization will be shown using a cross-function map in this report. Lastly, in this report, a flow chart will be added for showing the flow of work within the organization.

Discussion

Relationship Map

The relationship maps are the visual displays that are used for showing the relationship between the various individual elements within the organization. it helps in visualizing and analyzing the links that lie within the various elements in all situations. In this case, the relationship map of Domino’s Pizza of Australia has been designed. The relations in complex situations need not necessarily fit in the hierarchical structures. The links that are created between the elements of the organization can be in any direction. Through this given diagram the total business process can be understood. Through this diagram, the logical relationships among the factors of the organization can be easily determined. This can bring the vital causes to the attention of the people so that the employees can focus on the efforts which matter for the organization.

Figure 1: Relationship Map of Domino’s Pizza of Australia
(Source: Author)

The above figure describes the relations between the various elements of the business process of Domino’s Pizza of Australia. There are three main elements of the whole system, the suppliers, the employees, and the customers of the system. The customer’s request the orders online. After this the system checks for the availability of the food supplements. If the supplements are available then accept the order and start processing it. If the supplements are not available in the shop, then they contact the suppliers for supplying them with the food supplements (Mukherjee, 2017). The suppliers accept the requests for the supplements and deliver the items to the shops.

The shops then accept the order requests from the customers and then start processing. After processing the orders, the pizzas are delivered to the customers at their respective addresses. The customers can either pay before the delivery or can pay after the delivery of the pizza. After the delivery of the pizza, feedbacks are given based on the quality of the food and the services.

Cross-functional Map

The cross-functional maps are part of the mapping processes. The relationship map only shows the overall view of the organization. The various departments within the organization and the process by which they interact with each other are shown through the relationship map. Whereas the cross-functional map shows each step that is being performed by each of the departments of the organization along with the inputs and the outputs in each of the steps. Many of the business processes are considered to be cross-functional since they transcend the boundaries between the sales, manufacturing, and marketing processes of the organization. This map cuts the traditional organizational structures by grouping the employees who are from various functional specialties for completing the work.

Figure 2: Cross-Functional Map of Domino’s Pizza of Australia
(Source: Author)

The cross-functional map shows the overall view of the business process of the organization. The Domino’s pizza shop checks for the availability of the supplements and if available accepts the order requests from the customers else request for supplements to the suppliers. The suppliers accept the requests and then give the delivery to the respective shops. After the delivery of the supplements, they get the payments from the shops. Whenever a customer requests an order, it is accepted by the shops. The shops process the orders and then give the delivery of the pizza to the respective addresses of the customers. the customers can make payments before or after the delivery of the pizza. After the delivery of the pizza, the customers give feedback.

Cross-functional map performance measurement

The two requirements of the performances that are required for measuring the success of Domino’s Pizza. The process to be measured is the productivity and the quality of the products. These measures can strengthen the business process of Domino’s Pizza of Australia. They can even get advantages from the corporate strategy of the business processes. It has been found by various researchers that there are seven vital types of performances that are used for managing the processes including the productivity of the organization and maintenance of the quality of the products. the measurements will help in understanding the productivity and hence determine how efficiently, Domino’s Pizza provides customer services.

For customer-oriented organizations, the main aim is to improve the productivity that leads to the efficient use of the resources of the organizations. Moreover, it includes saving the costs, proper growth of the organization, and making profits and hence reducing the managerial decisions of the organization (Kovalchuk, & Verhun, 2017). Productivity is measured through the various activities that are performed by the organization. As observed in the above-given figure representing the cross-functional map of Domino’s Pizza of Australia, there are two performance measure areas.

The partial measurement of the productivity of the organization suits best in this process as the inputs do not share common variables among themselves. the partial productivity can be measured through the success rate of the Domino’s Pizza organization of Australia (Ferraris, Monge, & Mueller, 2018). The productivity is (Accredited customer/ Domino’s Pizza Customers). the organization can use this process for measuring and comparing the success rates of Domino’s Pizza of Australia against the annual productivity of the organization as expected soon. Compared to the data of other industries or the market competition of the organization, productivity can also be measured.

The first performance is measured through the quality of the Pizza supplements that are provided by the suppliers of the organization. With a high quality of the food supplements, the organization can provide higher quality foods and hence gets better feedback from the customers. in this way, more and more customers get involved in ordering food. This can lead to higher productivity of the organization. in this way, the organization can increase its market level from the other organizations.

The second performance measurement lies with the customer feedback after the delivery of the food. The customers based on the quality of services and the quality of the food give feedback to the organization (Chelliah, & Swamy, 2018). If the quality of services and the food are high then the organization can get higher market ratings. Hence the productivity increases and the organization can make more and more profits by selling the products. In addition to this, competitive benchmarking can be applied where Domino’s Pizza Australia benchmarks itself against the other available companies in the market.

Flowchart

The process flowchart is the graphical representation of the whole business process of the organization. It is used for getting a top-down understanding of the working of the whole business process. This also helps in determining the steps and the events that are involved with the business. Flowcharts are used for understanding the business processes. This also helps in improving the business processes by figuring out the area of potential improvements. The organization can even change the working processes. Using the flow charts, the employees can figure the various ways of carrying out the processes.

Figure 3: Flow Chart of Domino’s Pizza of Australia
(Source: Author)

The given figure displays the graphical structure of the whole business process of Domino’s Pizza of Australia. It displays the business process starting from placing an order till the delivery of the pizzas. First of all, the customers’ requests for the order of pizza. The pizza shop accepts the requests. after this, they check for the availability of the food supplements. If it is not available then, requests the supplier for the food supplements and hence rejects the orders of the customers. the suppliers after receiving the requests process them and deliver the food supplements to the irrespective shops.

After getting the stock, the customers accept the orders and hence start preparing the pizza. After the preparation, they check if the customer has already paid for the pizza or not (Flores-Jimeno, & Jimeno-García, 2017). If already paid then it is delivered to the respective customers and if not paid then the customers are requested to pay after the delivery of the pizza. At the time of delivery, it is checked whether the customers have paid for the pizza or not. If paid then they hand over the order to the customer and then gets the feedback and if the payment is not cleared then they request the payments and after the payment, they request feedback from the customers. hence the process ends.

The fail safe is the point beyond which the users can not go without special instructions. It is generally designed to work automatically and hence prevents the breakdown of the other processes. Here, if it is found that proper pizza supplements are not available then the customer’s order gets automatically cancelled and prevents the system form being processed further. The line of visibility denotes the separation up to which the customer can see and hence interact. In the given flowchart, the customers can only request for the order other steps such as how the order is being processed and from where the organization is getting the food supplements are kept away from the customer’s interactions.

Process Synthesis

The business plan is the part of the total business process which includes the designed plan, taking necessary actions, achieving the results, and lastly, following up. The business plans of any organization need to be very simple so that it can be understood easily, needs to be very specific so that it contains measurable plans, it needs to be realistic so that the sales goals can be achieved very easily and complete so that it includes all the elements that are necessary within the organization. First of all, a customer requests the order of pizza. The pizza shop accepts the requests. After this process, the shops check for the availability of the food supplements. If it is not available then the shop requests the supplier for providing the food supplements and hence rejects the orders of the customer. The suppliers after receiving the requests process them and deliver the food supplements to the irrespective shops.

After getting the stock, the customers accept the orders and hence start preparing the pizza. After the preparation, they check if the customer has already paid for the pizza or not. If already paid then it is delivered to the respective customers and if not paid then the customers are requested to pay after the delivery of the pizza (Baklizky et al., 2017). At the time of delivery, it is checked whether the customers have paid for the pizza or not. If paid then they hand over the order to the customer and then gets the feedback and if the payment is not cleared then they request the payments and after the payment, they request feedback from the customers. in this way, the whole process of the Pizza delivery system continues. The customers can either choose the option of home delivery of the pizza or can even go to the pizza shop for getting the pizzas.

Conclusion

In this report, the business process of Domino’s Pizza of Australia has been analyzed for understanding the creation of goods and services throughout the business processes. A relationship map has been designed for understanding the relationships among the various elements of the organization. At the same time, some of the improvements have also been proposed through the relationship map to the organization. Furthermore, a cross-functional map has also been designed that shows the workflow within the organization. Moreover, a flowchart has been designed that gives a clear view of the working of the business process starting from the placing order till the delivery of the pizzas. Lastly, a process synthesis has been given in this report which provides a critical analysis of the selected business process.

References