Sample CHCPRP003 Reflect On And Improve Own Professional Practice Assignment

CHCPRP003 Reflect on and Improve Own Professional Practice Assignment Sample

Case Study Scenario

Lisa is the Nurse Unit Manager (NUM) at a local hospital. She feels strongly about having a reflective practice approach to improve the quality of nursing care. She believes it is important that all of her staff talk openly about work practices and identify ways that they can improve the practice and themselves.

It’s performance review time at her work where all staff will have an interview with her to discuss

1. Identify a minimum of two (2) ways how feedback can be passed on so that it is productive and useful?

2. Lisa is able to get some good feedback from her staff at the performance reviews about how processes can be improved at their practice. She would still like to know what the patients think.

- List a minimum of two (2) ways how she could go about actively seeking feedback from this group. Lisa now has all of the feedback and is deciding what she should do with it. Suggest at least three (3) things Lisa should do with the feedback provided.

Lisa has a performance review with an employee, Jane, who is a new EN working at the ward. In conversation Jane lets Lisa know that she has been a bit confused about some of the physical assessments procedures in nursing practice. She is not sure if she is doing everything she needs to when she assesses the patients.

3. List a minimum of three (3) ways how Jane could have found out more information about whether she is meeting the standards of nursing practice and facilitating her ongoing professional development?

4. Lisa also lets Jane know that they have some money in the budget for professional development of staff. She wants to know if there is any particular area that Jane would like to attend a workshop on in the following year.

Solution

Question 1

Ways of passing productive feedback

Feedback is crucial for educating employees about their performance and what is expected of them, and it is also a critical component of supporting the team in its growth and development as a whole. It is vital that this information be provided on a regular and ongoing basis – rather than simply when performance reviews are undertaken. So, as a Nurse Unit Manager at a local hospital, Lisa should give constructive criticism to the team when they have difficulties or deficiencies that they need to work on improving their performance. For nurses, being able to successfully deliver critical criticism is a vital skill. Delivered effectively, feedback may drive the receiver to improve performance and accomplish desired goals. It serves as the foundation for preceptor and mentor relationships, as well as the professional peer review process, among many other things. Moreover, interacting with patients is an important component of health education and coaching. Delivered forcefully, it might generate the opposite impact and inspire rage, wounded sentiments, and resentment. Individuals might shut off, construct barriers to any further connection, and even explore their own escape strategy from a challenging circumstance or a job itself.

1. Lisa should begin with a good dosage of empathy in order to establish a stronger connection with the receiver, followed by a strong measure of care in order to instil confidence that the feedback is meant to foster development and achievement. After offering comments, she should imagine the sort of connection that they would want to have with the individual. In the course of an engagement, the desire to maintain a pleasant and productive working relationship impacts both actions and word choices. It should be ensured that the body language of a nurse conveys the message that she is attempting to communicate. Lisa should check with the receiver to ensure that her intended message was received correctly and to explain any misinterpretations that may have occurred.

2. Lisa has the ability to engage in some critical self-reflection in order to evaluate her own performance. She should bear in mind that her comments may simply represent her own point of view and that other points of view may be entirely valid. She should have an open mind about everything. True constructive feedback provided for a higher cause is a gift, and she should ensure that the present is of good quality and has long-term worth for others.

Question 2

Ways of actively seeking feedback from patients

The likelihood of developing meaningful patient connections increases when medical practices gather patient input and make changes as a result of it. A medical practice's quality improvement efforts are aided greatly by receiving feedback from its patients. The total patient experience is critical not just to the practice's success, but also to the health of your patients. Dissatisfied patients may be caused by a variety of factors, including poor communication, inefficient billing methods, excessive wait times, and a hostile environment. All of these factors for assignment help can have a negative impact on repeat visits, word-of-mouth referrals, and, eventually, reimbursement. In an ideal world, patients would complete patient satisfaction surveys, and the clinic would use the information gathered from those surveys to make adjustments to better meet the concerns of its consumers. Patients' valuable and practical input, on the other hand, is difficult to acquire in the actual world

1. Direct patient interviewing can be done by Lisa by inviting a few patients to a structured interview where a series of questions can be asked and she can record whatever the patient says. Patients are prone to bring up the same issues over and over again throughout repeated conversations with the doctor.

2. Also, she can tell every patient that the office wants to hear from them by offering a survey with many completion options, such as a digital tablet in the workplace or an email link. More traditional patients may prefer receiving a blank survey in an envelope with their self-addressed, stamped return envelope. Emailing patients after an appointment is simple now by creating a survey. She should keep it brief and easy, and most patients will be delighted to be polled following a visit. Because this isn't common among medical offices, it will make Lisa's clinic stand out as one that values excellent customer service.
Things that Lisa should do with the provided feedback

Feedback from patients is essential for maintaining high-quality treatment and patient happiness. This kind of information not only provides insight into the patient's experience but may also aid in the identification of changes to fix gaps in treatment and enhance one's reputation. If Lisa obtains user feedback informally via internet review sites or officially through regular patient satisfaction surveys, it is critical that the healthcare practice engages with and answers to the requirements of its clients. There are a few things that Lisa can do to better monitor and react to patient criticism in order to position her practice in a favourable light both on and off the internet in today's world of social media.

1. Patients like being heard, so give them full attention when they give criticism. How Lisa responds to a poor internet review or a patient issue may make or destroy her practice's image. Simply calling them by name and customising her answer might show them that there is a genuine person on the other end who cares. If she gets bad criticism, she should take responsibility and apologise(Providertech, 2019).

2. Lisa is able to address her patients' concerns more quickly since she collects feedback immediately after each visit. It is preferable if she responds within one business day, but she may take as long as two days if necessary.

3. Lisa's healthcare clinic is able to identify potential gaps in service across the board by gathering patient input on a continuous basis. These gaps include issues such as access, quality, and communication, among others. Lisa will be able to quickly and easily examine keywords and scores across providers, regions, and feelings if she uses a patient feedback system. As soon as she has a thorough understanding of how patients perceive her practice, she will be in a position to utilise data to determine what aspects of her practice are working effectively while also using data to make business choices that will enhance her overall experience (Atherton et al., 2019).

Question 3

Methods how Jane can enhance her professional development

The nursing workforce is the most significant group in the healthcare industry today. Healthcare businesses recognise the significance of maintaining skilled and confident nurses who are able to adapt and meet the rising demands of delivering safe and effective care to complicated patient groups, including those with chronic illnesses. As per the aforementioned case study, Jane is a newly enrolled nurse in the hospital who after a brief exchange, shares with Lisa her confusion regarding some of the physical assessment processes used in nursing practice, which Lisa then clarifies for her. When she evaluates the patients, she is unsure whether she is doing all of the tasks that are required of her. Some methods in which Jane might have obtained further information about whether or not she is achieving the standards of nursing practice and how she could have facilitated her own continuing professional growth has been enlisted hereunder.

1. The objectives of nursing professionals change during the course of their careers. Leadership in nursing professional development has a difficult challenge in meeting the fundamental requirements of the organisation by educating new nurses to be ready for safe, autonomous practice while also guaranteeing the competence of all other nursing staff members. A strategic approach centred on providing meaningful chances for continuing education and training future leaders must be developed in order to effectively meet the needs of each of these possibilities (Sadler, 2018). The importance of first experiences in nursing may be seen at all stages of a nursing career. If the newly employed nurse, Jane, has an experience or impression that makes her feel badly equipped or unsupported, the likelihood of turnover will almost likely rise.

2. The hospital can increase clinical workforce engagement by giving Jane an opportunity to gain new skills and advance professionally. Collaboration may strengthen any organisation's commitment to employee development. A strategy that covers the learner's specific requirements and is matched with the organisation's goals may improve patient outcomes and clinical staff engagement. Nurse competence and satisfaction affect patient care, results, and the bottom line. Moreover, nurses should expect lifelong learning as part of a good work environment.

3. As the healthcare industry continues to shift to a pay-for-performance model, the incorporation of evidence-based practice is becoming more important to an organization's long-term success. The areas of growth for nurses in a professional development programme should be connected with the strategic objectives of the company in which they work (Drennan & Ross, 2019).

Question 4

Workshops Jane should attend

Nursing orientation is critical in ensuring that newly recruited registered nurses are competent and remain in the profession. A successful orientation and precepting programme result in nurses who deliver knowledgeable, high-quality patient care and who are assimilated into the healthcare team as productive members of the healthcare organisation. Collaboration and cooperation have also been found as important determinants of nurse satisfaction, in addition to individual connections.

1. Participants in Power of Nursing workshops are nurses working in clinical settings who want to learn more about how to retain authenticity and completeness in the workplace, as well as how to live personal and professional values, reconnect with one's purpose, and find meaning in a life of service. Nurses participate in this novel discovery model approach as colleagues and co-learners, participating in the same reflective processes as one another, learning from one another, and exploring methods to operate their shared values and service purpose with one another. During the Power of Nursing seminars, Jane will be able to reconnect with the purpose of her job, define her mission and sense of professional identity as a healer, and reconnect with herself as a nurse. This will help Jane acknowledge that meaning is a component of her own work life. Jane will get access to the underlying meaning that underpins her professional nursing practice and she will be able to investigate her own personal link to the fundamental significance of her work. She should learn to foster a feeling of shared purpose among co-workers in order to foster a sense of community(Shi et al., 2018).

2. Discussions with colleagues in the areas of service, calling, and mission are encouraged. She can perceive calling as an important component of her own work existence. She should learn about and practise the fundamental nursing principles of compassion, service, bravery, love, and respect for life. She can make use of resources that can help you actively maintain your professional dedication and purpose in nursing. This will help Jane acknowledge that meaning is a component of her own work life. Jane will get access to the underlying meaning that underpins her professional nursing practice and she will be able to investigate her own personal link to the fundamental significance of her work. She should learn to foster a feeling of shared purpose among co-workers in order to foster a sense of community. Discussions with colleagues in the areas of service, calling, and mission are encouraged. She can perceive calling as an important component of their own work existence. She should learn about and practise the fundamental nursing principles of compassion, service, bravery, love, and respect for life. She can make use of resources that can help you actively maintain your professional dedication and purpose in nursing(Cline, 2021).

References