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HEALT1113 Effective Communication For Health Professionals Assignment Help

Due Date: Wednesday, 6th April 2022 - 23:59 hour (Week 6)
Value of the Task: 30%
Word Limit: 1800 +/- 10%

Assessment Details:

Building on your understanding of effective communication from Task 1a, you will explore effective communication with patients using a case study. You will assume the role of a Registered Nurse, a Physiotherapist or an Occupational Therapist, who has received a client referral for patient management with the focus on effective communication. You have not yet met this patient/client. You should critically reflect on how communication with the patient/client will take place. You must choose ONE of the two cases provided in Moodle for your essay response.

Assessment Structure for essay writing help

Your essay must include the following:

1. Introduction (10 -15% of total length).

a. Introduce the concept of effective communication in your specific health context
b. Provide an overview of the case study you have chosen.
c. Outline the main points you will discuss in the body paragraphs
d. Use in-text citations and ensure they are reflected in the reference list.

2. Body paragraphs (5 paragraphs)

HEALT 1113 – Effective Communication for Health Professionals - Assessment a. Using the headings and prompts as a guide provided in the essay template, create complete paragraphs applying academic writing style, plus evidence to support your claims using in-text citations.

b. Highlight important elements from the case study that will determine your communication strategies

c. Your writing should include analysis and synthesis of the research.

3. Conclusion (10% of total length)

4. Reference list: APA 7th edition

a. You are required to reference a minimum of eight academic sources (e.g. textbooks, peer reviewed journal articles).

b. Resources such as websites, legislations, and government sites are in addition to the minimum of eight academic resources.

c. Reference list is NOT included in the word count, but in-text citations are included in the word count.



Communication has been playing a major necessary and critical role in the field of healthcare as it ensures health care professionalssustain a position to understand patient needs, the issues as well as involve them through the process of effective care and treatment process. Patient with misuse disorder of alcohol or any other substances often sustains addictive behaviour and related medical issues or comorbidities (Ratna, 2019). Thus, it explains the need for effective treatment and care for the patient, in order to provide better and accurate treatment and recovery options to the patients, it is essential to understand the underlying factors such as the reason behind the addiction, the difficulties witnesses post addiction as well as the better options available. In such conditions, communication plays a significant role in assessing the patient as well as planning for a better treatment plan involving the patient themselves (Prip et al., 2018). The essay will focus on the case study of a 19 years old Maggie with a state of alcohol abuse and associated complication. In this essay, the different communication goals for the patient, communication strategies, along with potentialbarriers to effectivecommunication and interprofessionalcommunication related to Maggie’s case study will be evaluated using a perspective and critical role possess by a registered nurse.


Focusing on the case study of Maggie, a few significant communication goals have beendeveloped in order to ensure better treatment and recovery outcomes. One of the effectivegoals of communication in the case of Maggie is to generate awareness about the issue she has been witnessing in terms of her alcohol abuse. Health communication is known to be the study and practice of communicating with the aim to promote health information (Finset et al., 2020). It focuses on guiding and educating the community, public or patients in terms of their illnesses impacts and treatment needs with increased health literacy. Another communication goal for Maggie will focus on developing therapeutic communication in order to involve her in the treatment process and initiate a patient-centred approach to care and treatment (Martin & Chanda, 2016). The main aim of therapeutic communication is to help and assist professionals such as nurses and clinicians in developing trust and a therapeutic bond with the patient. It assists them in developing a collaborative approach with patients and another interprofessional team in order to ensure the physical and emotional involvement of the patient in their own treatment and recovery process (Schwind et al., 2016). It also serves as a way to understand the issues faced by the patient in terms of both their mental and physical health. Thus, focusing on the issue faced by Maggie, the communication goals will help in seeking a better understanding of the issue and difficulties she faces as well as developing a treatment and care plan according toher needs and demands during the treatment and recovery.

Focusing on the case study of Maggie and the communication goals addressing her issues, it will be necessary that certain communication strategies are involved in the care plan in order to ensure better communication establishment and treatment outcome. One of the necessarycommunicationstrategies in the case of Maggie accounts for active listening in orderto evaluate the issue she has been witnessing and the reason behind her difficulties. Active listening serves a crucial and essential role in the entire process of communication as it aims at addressing the significant process of receiving as well as interpreting information provided (Jahromi et al., 2016). It providesanopportunityto understand the chief research behind the progression of the issue as well as understanding patient needs. As Maggie has been identified to be becoming withdrawn and has sustained a state of loneliness along with mood issues in her life due to difficulty communicating with family as well as lacking friends, active listening is one of the necessary strategies that must be included in the communication process. Another significant communication strategy that needs to be incorporated into their treatment and care plan for Maggie accounts for patient teach back. It is one of the necessary and significant communication strategies in their field of health care where nurses and physicians focus on effectively communicating and making understanding information to the patients (Yen &Leasure, 2019). Often patient says they have understood everything guided by the nurses or the physician but the majority of the information is either neglected or not understood by the patient. Thus, in such conditions patients are enquired to repeat along with the professional and often requested to state what they have understood as a way of taking back in terms of communication (Talevski et al., 2020). Thus, it will be used as a process of communication strategy where after ensuring communicationandinformationdeliveryMaggie will be guided through the process of taking back communication. In order to implement these effectivecommunicationstrategies in the care and treatment process of Maggie, a patient-centred approach to communication must be incorporated. In the approach, the nurse or physician focuses on providing care and treatment based on patient values, beliefs, needs as well as preferences such as her need to have better diet, to indulge in physical activity and to communicate with community members to overcome the issue Maggie is currently facing. Focusing on her need, it is necessary to communicate with someone, as it helps her to overcome the sleep disorder, mood disorder and will also help to gain effective weight (Schembre et al., 2018).It aims in involving the patient in active participation in the whole process of communication, treatment plan and recovery services (Wolters et al., 2017).

In order to address Maggie and ensure her involvement of her in the treatment and care process focused on effective communication, it is necessary that a positive rapport is built with her. Building rapport will ensure sustaining her trust and active participation in the process of treatment as she is known to witness withdrawal from family and friends and is in a state of loneliness. (Barkley, 2016) She also was found to lack interest in talking to anyone and remain in her own space with changing mood issues It is one of the chief reasons behind her state of addiction as she drinks more to remove her loneliness and sustain sound sleep. Focusing on the needs, the BATHE protocol of effective communication will be used in order to build rapport with Maggie. It is one of the significant and useful strategiesin the case of health care where professionals are provided with an opportunity to build rapport with their patients and extract them out of suffering to ensure ease and comfort (Pace et al., 2017). It focuses on open-endedinteractionand communication with the patient with an aim to build effective and strong relationships which do not always limitto clinical needs. It helps in understanding the patient’s identity, individuality, traumatic situation, distress experiences, difficulties, issues as well as diverse health needs. It does not focus on reliving the health issue but aims to ensure activelisteningand developing a significant therapeutic and interactive bond with the patient (Chengappa et al., 2020).

The BATHE protocol focuses on 5 stages which include

? Background – about patients and their life

? Affect – the impact of the findings on the patient

? Troubles – issues that the patient is witnessing

? Handling – the way the patient is handling the situation

? Empathetic Statement – show empathy and respect to the patient ensuing different consoling sentences.
Potential communication barriers

After going through the case study and the factors involved in the issues witnessed by Maggie, it has been foundthatthere are two potential barriers that may develop in their process of effective communication. One of the factors accounts for emotional barriers where patient emotional values and conditions often develop a hurdle in establishingeffectivecommunication. Emotions such as anger and lonelinessoftendevelop a wall between the patient and the communication as the patient’s emotional distress keeps them deprived of the ability to understand and evaluate the aim of communication (Mack et al., 2021). As Maggie has been witnessingmooddistress, due to lonelinessas well as a lack of ability to interact with her parents. A state of emotional barrier in communication may develop as she does not sustain the interest or intention to communicate with others. Also, it has dragged her towards the state of increasedalcoholconsumption as it helps her to get through the day and have a sound sleep at night. Thus, in such conditions, it is necessary that effective therapeutic communication must be focused on where initially a rapport is built with the patient in terms of trust and respect (Blake & Blake, 2019). It will help the patent to open up to the professionals and deal with the emotional barrier to communication. Also, in the case of involving her mother in the treatment and care plan focusing on a patient-centred approach, a potential social-cultural barrier to communication might develop (Schouten et al., 2020). Due to having cultural differences and a bad experience in health care due to belonging to the Aboriginal community, her mother hasa state of untrustful interest in healthcare facilities. Maggie belongs to the Aboriginal community and the care process involved themother as next to the kin, thus focusing on their cultural values, culturally safe and sensitive communication must be involved. Thus, it also might develop a potential barrier in the communication process and to resolve and overcome the barrier, it will be necessary to focus on involving culturally safe communication (Brooks, Manias & Bloomer, 2019). Focusing on the cultural diversity of health care settings, often communication must focus on a culturally sensitive and safe process. It will focus on ensuring a communication where the divert of the patient's culture, values and perspectives will be respected and maintained in their communication and treatment process.

In the case of Maggie's treatment plan, professionals such as Psychologists for mood disorders such as changing mod patterns as well as alcohol abuse, the dietitian for loss of weight and inability to eat as well as a family counsellor for the disruptedinteractionand communicationbetweenMaggie and her mother. These three professionals apart fromregistered nurse will be involved and communicated in the treatment plan for Maggie. In case of effective communication with healthcare professionals belonging to different healthcare backgrounds and specializations, it is necessary to ensure clear and accurate communication. It will be necessary to focus on written communication along with interprofessional communication to ensure proper sharing of evidence without the conduction of error (Wei et al., 2022). Often challenges such as diversity in professional dynamic may develop as each professional belongs to a different professional background along with a lack of understanding of their role in their interprofessional collaboration. Thus, in such conditions, an effective collaborative approach with significant interprofessional communication is necessary to overcome these challenges (Chichirez&Purc?rea, 2018). It will help in understanding the dynamics of each professional as well as ensuring sharing of information and understanding related to their role in the treatment plan.


The essay was to assess the differentcommunicationstrategies and their impact on the case study of Maggie as she has been identified to be suffering from mood and alcoholmisuseissues. After completion of the essay, it has been found that Maggie has explained the need for effective communication in her treatment andrecovery plan as one of the major issues that she faced was a lack of interaction with her family. It dragged her towardsalcoholmisuse, and thus focusing in which, the essay highlights the significant communication gaols and strategies that must be provided to her in order to restore her cognitive and physical health back to normal. The essay helped in assessing the different type of communication strategies as well as their need in healthcare. It also helped in evaluating the type of professionals and professional communication that must be maintained while assisting a patient with alcohol misuse disorder.


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