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BSBWOR502B Ensure Team Effectiveness Assignment Sample

Answer all questions -

1 - Define / Describe the following:

A Manager:

A Leader:



2 - Name 4 different styles of leadership and provide definitions (examples)

3 - Describe Abraham Maslow’s theory on motivation:

4 - Explain the benefits of teams

5 - What is delegation? Please explain the principles of delegation

6 - Choose a leader of your choice, and write ten points as to why you would take this leader as your role model.

7 - Answer the questions below relating to this case study for assignment help :

Sparks would fly every time there was a meeting of executive housekeepers from the different hotels, particularly between Frieda and Consuela. Frieda was a legend. She had been with the company for 12 years and had worked her way up the housekeeping hierarchy to become a domineering, no-nonsense manager. She told the others that her style was not negotiable. She was working with a group of low-level, low-skilled employees from a wide range of cultural backgrounds who had no career aspirations. She accepted that staff turnover would always be high in the housekeeping department and insisted that this should be taken into account when dealing with staff. She said that she needed to be tough and task orientated – she and her staff were there to get the job done and not to socialise. They all had families to go home to. Consuela, on the other hand, was an ex-school teacher and a people-focused person. She and Frieda had major discussions about ‘team building’ and providing support for staff self- development. Frieda always told Consuela she was wasting her time. Housekeeping was too busy, with too much pressure, to suit anything but an autocratic (authoritarian) style.

a. Define all the styles of leadership outlined in the above case study

b. Whose approach do you favour, Frieda’s or Consuela’s? Please explain your answer using the concepts you learnt about leadership styles.

c. Given that most tourism and hospitality operations have certain periods in which work pressures are extremely high, how do you think that this should be taken into account by supervisors when thinking about their leadership style?

8 - Detail 3 different ways you can recognise or reward a team member? Explain the benefits of each method you detail.

9 - List 15 different actions you would take to assist in the resolution of conflict

10 - What is meant by vertical and horizontal conflicts?

11 - What is meant by constructive and destructive conflicts?

12 - What is the Theory of Propinquity?

13 - What is Social Balance / Balance Theory?

14 - What is Exchange Theory?

15 - Describe the characteristics of the following stages of group development







Question 1

A manager

An efficient manager seems to be an individual’s commander. Leadership entails the capacity to converse with others, compel, motivate, but also motivated to give fruitful behaviour.A manager's primary responsibility is to develop a strategy to achieve the corporation's targets and strategic goals. It further includes assigning worker reserves but also deferring commitments, along with establishing believable finalisation timeframes but also norms. Interaction, on the other hand, is crucial.

A leader

A leader sees what improvements could indeed be made and public demonstrations employees to work towards such a clearer awareness.An excellent leader does have a global understanding that is allied with basic tenets but also comprehends what something takes to achieve organizational aims and objectives (Pinkard et al., 2021) They motivate, handle, and encourage one ‘s people to collaborate imaginatively but also convincingly from a common goal. Individuals encourage one ‘s teammates to encompass one ‘s possess distinct leadership potential but also to behave to self- accountability but also enthusiasm. But rather individuals inspire but also encourage one ‘s team members to keep making protracted advancement including being excited about accomplishing their goals.


Delegation has been the act of entrusting leadership towards another person. She delegated this same assignment to her associate (Cortez & Johnston, 2020). Alternatively, to designate as someone & spokesperson.


Motivation has been the procedure by which main objective behaviours are initiated, guided, but also maintained. In order to achieve their objectives, all enterprises prefer physiological, economic, but also human capital. It is only via encouragement that support staff could be fully utilised. This could be accomplished by increasing workers' motivation to improve also assist the venture through ensuring optimal potential utilisation (Walsh et al., 2021). Job satisfaction has been greatly influenced by motivation. This could be accomplished by maintaining people in the psyche but also developing a compensation structure for their advantage.

Question 2

- Coach leadership

A coaching leader has been person who could easily recognize the abilities, vulnerabilities, but also intentions of their group members to assist every unique (Zhang et al., 2019). A salesperson gathering his squad of sales professionals for such discussion the prior season;s knowledge learned is a good example.Coaching governance has been defined by cooperation, assistance, but also direction. Effective managers strive to pursue excellence throughout their teamwork by steering individuals via opportunities but also challenges. This leadership style would be diametrically opposed to authoritarian leaders, that also emphasises main decision creating.

Representatives using a coaching philosophy personal qualities strategy to recognising but also developing every squad participant’s skill and ability whilst still guiding everybody towards that mutual objective.

- Servant leadership

Servant leaders have an individual’s attitude but also assume because when teammates are internally and externally accomplished, they are more likely to succeed (Aref et al., 2020). An individual who prioritises separating obstacles but also assisting those in accomplishing things is a great example.A servant-leader is concerned mainly with the expansion including the health of individuals but also the public generally.

- Democratic leadership

Prior to actually reaching a choice, democratic leaders solicit but also segments from one ‘s group (Kudo, Nishiguchi&Toriumi, 2020). People who believe that the finest conferences would be those in which that everybody does have an opportunity to take part are indeed an example. Democratic leadership has been a pattern of governance wherein participants play another more prominent participation in judgement call. Staff members share and address disputes, offering everybody a possibility to consider together on judgements. Democratic establishment distributes judgement authority among the collective but also indeed the commander. Democratic leaders actually engage through debates even while listening towards the perspectives of everyone else.

- Autocratic leadership

This leadership style becomes almost concerned primarily with outcomes but also effectiveness. People who believe that casual conversations and strategizing just delay things should take decisions by itself.The autocratic leader accounts for the majority, of such choices, with almost no space for responses. This could improve productivity because planning is done more quickly, however, this somehow did increase group cohesion. If staff members really are not believed in critical judgements but rather activities, people will recognize the point of those who attract top talent but may leave to pursue other interests. The framework is vital to each and every organisation. However, during an authoritarian rule, the atmosphere is strongly aligned towards the juncture of rigidity. The advantage of such a management style seems to be that things could indeed be done extra rapidly and there are conditions that warrant wondering who is in control. Upon that opposite, during authoritarian surroundings, the working conditions could be overly strict.

Question 3

Maslow hierarchy of human needs is a motivation hypothesis which asserts that five types of people necessities govern an employee personality (Chen, Hu & Rui, 2020). These necessities include metabolic requirements, safety regulations, adore but also pertaining requirements, self- worth requirements, and personality requirements.

Question 4

Working teams were indeed extra constructive but also strive to succeed corporate objectives (Nelson, 2020). Teamwork enables everybody to improve communication but also frequently in instantaneously, minimizing downtime or rather postponements.

Question 5

Delegation has been the expression of granting everyone else the power to intervene on one’s behest, including the legitimacy but also obligation for such outcomes.

- Ascertain what'll be delegated.
- Select the appropriate individual to delegate tasks to.
- Specify the desirable outcomes.
- Describe the individual's responsibilities but also power obviously.
- Established a further conference or connecters.

Question 6

Nelson Mandela is a effective leader because of the following reasons-

- He was indeed a person of tranquillity.

- He seemed to have a big personality and might defuse adversaries of his happy face.

- He demonstrated to the universe how much repentance appears besides (Warmuth, Cummings & Davies, 2020).

- He has been upbeat, imagining what might be.

- He had been a great thinker who saw the broader context.

- He has been preoccupied with objectives and a purpose larger than oneself.

- He has very incredible stamina.

- He demonstrated tenacity and resolve.

- He has been modest.

- He waited patiently.

Question 7

a. An authoritarian style- has been epitomised whenever a boss mandates rules and processes, determines and which objectives must be met, but also supervises all operations without no actively participating from colleagues. A servant leader- central interface, prioritises the expectations of staff, but also assists people in developing but rather performing to their full potential.

b. I prefer Consuela’s servant leadership approach because, servant governance would be a management ideology wherein the leadership prime objective becomes to represent.

c. Recruitment of employees and managing employee turnover are the jobs that has work pressure extremely high. Supervisors could indeed establish a habit of taking 5-ten minute pauses every hour to evaluate emotional states but also sentimental wellbeing (Delatorre & Wagner, 2018).

Question 8

Thank them

Merely commending individuals for one ‘s attempts is a wonderful method of identifying the teammates and therefore is extremely cost-effective (Gao et al., 2019).

Give awards, gifts and perks

Of furthermore, often these individuals enjoy receiving anything additional in exchange for collaborating difficult at one ‘s jobs.

Provide promotion

Several of the items that several employees seek through their careers is advancement (Krause, 2019). They like being encouraged on a constant schedule.

Question 9

1. Compromising.
2. Accommodating.
3. Competing
4. Collaborating.
5. Avoiding.
6. Actively Listen.
7. Communicate.
8. Review Options
9. Getting into a win-win solution
10. Motivate with financial incentives
11. Provide opportunities
12. Embrace gamification
13. Use technology and social media
14. Personally look into the matter
15. Provide surprise holidays

Question 10

Vertical conflict through management should consider to conflict arising among organisations which collaborate to continue providing the identical goods to consumers.
A horizontal conflict has been experiencing which takes place between two businesses which may collaborate around each other explicitly or implicitly.

Question 11

Unless a dispute among parties involved arises together in functional confrontation, it could be remedied together in favourable way which advantages all stakeholders (Féron&Voytiv, 2022). Dispute contribute to undesirable-to-undesirable consequences together in destructive conflict, causing emotions of failure but also animosity.

Question 12

According to the hypothesis, private citizens partner up with others due to the spatial but rather geological closeness. Thereby, during an organisational frame of reference, people operating together were also quite able to constitute a gathering with rather than human beings operating among a remote location.

Question 13

Social balance theory has been a form of collective theoretical approaches that deals only with rebalancing but rather disparity of emotion relationships through dyadic but rather triadic relationships. Feelings could indeed lead to the formation of 2 categories. Inside of appreciating agencies, there is dislike between 2 categories.

Question 14

According to social exchange theory, socialisation has been the sharing economy. The goal with this transaction becomes to maximise rewards and minimise expenses.

Question 15


The forming phase covers a time frame of alignment but also getting one another. Throughout this phase, there is a degree of ambiguity.


- Folks comprehend the behaviour of others affirm one ‘s team spot.
- Teammates could start competing for one specific particular role upon that squad
- Resolving relational ensues like a consequence.


During the norming stage, agreement evolves upon what the manager but rather representatives have become, as well as the positions of current people. Relationship conflicts start to fade, and then a spirit of teamwork unfolds.


General consensus but also collaboration was well there in opportune spot, but also the club is advanced, organised, and being well.


The majority of such person's ideas were met as the meeting winds down. The main focus would be on completing final work activities but also describing exertion and outcomes.


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