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MIS300 Systems Analysis & Design Assignment Sample

MIS300 The Assignment Help Case Study

Online Restaurant Pre-order System

Rajesh’s Roti Kitchen has always done a roaring trade in tasty treats. Not only do people drive across the cityfor their roti but their sweet meats are highly prized, especially the burfi and jalebi. The Roti Kitchen has a CRM system and customer loyalty program with discounts and special offers, but at peak times it is too busy to sign the customer up at the till and staff make typos on mobile phone numbers and email addresses. Rajesh is seeking to develop an online ordering system (the system). He has seen several pre-order applications from established fast food chains and has some ideas about what he wants from this system. You have been engaged as the Business Analyst on this project. The system should allow Rajesh and his team to create, edit and remove menu items based on festivals and seasonal ingredient availability. Customers should be able to sign up, review the menu, place an order, and pay. Pre-ordering online will allow customers to take advantage of special offers and receive discounts. Customers should be able to access the system from a device of their choice, whether it be their PC at home, a tablet, or their phone. This will allow Rajesh to take the pressure off the queue and get more staff into the kitchen. Customers should be able to create, edit or remove items from their order up until completion of the order. At completion of the order, the system must generate on invoice and prompt the customer to a secure payment process, after which it confirms the order. Confirmation of the order must trigger an SMS to the customer’s phone indicating when the order will be ready for pick-up. Rajesh is very eager to have the capability to report on various aspects of his business and in particular would like to understand how popular various items are on the menu and whether there are times where some items are more popular than others.

For this assignment, students need to individually write a 1500-word business report in response to the provided case study. There are two components:

1. Conceptual questions about the role of business analysts and the tasks they undertake to support the systems analysis and design process.

2. Practical questions in response to the provided case study: MIS300 AssessmentCase Study. Please refer to the Task Instructions for details on how to complete this task. Context Requirements analysis is one of the primary roles of a business analyst; the business analyst helps stakeholders identify their needs. You will be expected to support users by eliciting their requirements of a system that is being built or modified and document these requirements in a way that is clear to stakeholders, ensuring user needs can be understood and met.

Task Instructions To complete this task, you must:

1. Carefully review the attached MIS300_ Assessment _Case Study.

2. Review your subject notes, essential readings and learning activities to ensure that you are well prepared for the assignment.

3. Create a report plan and identify all the key components required in your report. 4. Follow the outlined report structure: Note: The report is brief and therefore will not require an executive summary or abstract.

Title page: should include subject ID, subject name, assignment title, student’s name, student number and lecturer’s name.

Table of contents: include all key components of this assessment. Introduction (75–100 words): This serves as your statement of purpose. You will tell the reader what you are going to cover in your report. You will need to inform the reader about:

• your area of research and its context

• the key concepts you will be addressing

• what the reader can expect to find in the body of the report.

Body of the report (800–850 words):

Conceptual questions: • What is your understanding of the role of a business analyst?

• Why is requirements analysis important for the success of a system build or modification?

Practical tasks:

• Identify the stakeholders for this project

• Identify the actors in this system?

• Identify and list 2 major functional requirements for the system

Identify and list 4 non-functional requirements of the system. Include the reasons why you identified these particular requirements.

• Build a set of use case diagrams for the system using Lucidchart or any other diagramming app, such as app.diagrams.net.

• Based on the use case diagrams, develop and document two elaborated use cases. Each use case documentation must include: – use case name – ID – priority – actor – description – trigger – precondition – normal course – alternative courses – post conditions – exceptions. Layout: • The report should use Arial or Calibri 11-point font and should have 1.5 line spacing for ease of reading. A page number must be inserted on the bottom of each page.

• With the required diagrams, due attention should be given to pagination to avoid loss of meaning and continuity by unnecessarily splitting information over two pages. Diagrams must carry the appropriate captioning. Conclusion (75–100 words): summarise any findings or recommendations that the report puts forward regarding the concepts covered in the report.



According to Keller Andre? (2019), requirement analysis or requirement engineering is the process of defining user expectations for a new software being created or changed. It is also called requirements gathering or requirements capturing in software engineering. It identifies, analyses, and models the functionality of a prospective software system the requirements are modelled after analysis with the help of Unified Modeling Language Diagrams, Entity-Relationship Diagrams, Data Flow Diagrams, or formal methods. Through this case study, the researcher aims to analyze and discuss the techniques of systems analysis for enhancing the ability of Rajesh’s Kitchen to address their needs for the information systems. Also, the requirements for a variety of Rajesh’s kitchen’s information systems’ needs are being developed through this study.


Conceptual Questions

Role of Business analysts

Business analysts mainly work with different organizations for getting assistance to improve the processes and systems. In other words, they hold a huge responsibility of bridging the gap between IT and business with the help of data analytics for assessing processes, determining the requirements and delivering recommendations driven by data. Moreover, on a regular basis, business analysts are responsible for knowing the change required in any business and finding out the implications of those changes (Gordon, 2017).

Thus, in the concerned case study, it has been observed that the role of a business analyst is quite essential. In order to introduce an online ordering system for Rajesh’s kitchen, the BA would analyze the structure of the business, involved processes and determine the key areas in which technology can help in adding value. Here, BA would work along with System analysts and hence find out the key challenges and their solutions (Paul & Lovelock, 2019). Furthermore, Business analysts would also help Rajesh to suggest the best technology and software tools for improving the operations of the business.
Importance of Requirement analysis

Requirement analysis is said to be an important aspect for organizations to determine the exact requirements of stakeholders. Meanwhile, it also helps the development team establish effective communication with the stakeholders in the easiest form. Therefore, it can be said that the main aim of such analysis is analyzing, validating, documenting and hence managing the requirements of the system. Requirements of high-quality are often documented, traceable, testable for identifying the opportunities within a business and hence facilitates the design for the same (Dick, Hull & Jackson, 2017).

In the concerned case study, requirements analysis will help Rajesh’s kitchen to introduce an online ordering system efficiently. Hence, it would be easier for Rajesh to identify the need of stakeholders in the entire lifecycle of an online ordering system.

Practical Tasks
Stakeholders for the project

?Figure 1: USE CASE for Online Ordering system

(Source: Created by the author)

Actors in this system

An actor in the system is responsible for specifying the role played by a user or other system interacting with the system. Hence, an actor can be a person, outside a system or sometimes an organization. In the given case study, the actors are customers, admin and payment gateways (Voirin, 2018). Customers here are responsible for creating an account, adding food items to the cart and then finally placing the order. Admin authenticates the entire operation carried out by the customer whereas payment gateways are responsible for making transactions. 

Two major functional requirements

Two major functional requirements for the online food ordering system are registration and adding food items to the cart. Without registering the account, the user/customer may fail to order the food. Hence, at the initial stage, registration is important. Once, the process is over, the customer can add food items to the cart. Apart from these, other functional requirements are displaying the menu, modifying it, changing the order, reviewing the order before final processing and payment. 

Four non-functional requirements

Four non-functional requirements are portability, reliability, availability and security. With the portability feature, the customer can use this application either on computer/PC/Laptops or mobiles (Garci?a-Lo?pez Dennys et al. 2020). Reliability will allow the system to behave consistently in a user-acceptable manner at the time of operating with the environment for which the system is mainly developed. Availability requirements allows the system to be available at all times. This means that customers can access the application with the help of a web browser. Security with help in ensuring the confidentiality of the user’s bank details. 

Use Case Diagram

Here, a use case for the online food ordering system for Rajesh’s kitchen has been developed. With the help of this design, the researcher tried to show the interaction of various users with the proposed system. From the diagram, it can be observed that there are three actors actively involved in the system. Each one of them plays a significant role. 

Figure 1: USE CASE for Online Ordering system
(Source: Created by the Author)

Use Case Documentation

Table 2: Use Case Documentation
(Source: Created by the author)


From the comprehensive study, it can be concluded that requirement analysis has helped Rajesh’s kitchen to determine the actual requirements of the stakeholders of the organization. Moreover, it can be seen that requirement analysis enabled the development team of Rajesh’s kitchen to communicate with its stakeholders in a language they understand like charts, models, flow charts instead of text pages. The overall study focused on identification of stakeholders and their role in the system. In this study, the researcher designed a use case for showing the interaction of various users with the system. Moreover, the researcher also presented a brief documentation for the use case designed in this context.  


Dick, J., Hull, E., & Jackson, K. (2017). Requirements engineering (4th ed.). Springer. Retrieved on 7th March 2021 from: https://doi.org/10.1007/978-3-319-61073-3

Garci?a-Lo?pez Dennys, Segura-Morales, M., & Loza-Aguirre, E. (2020). Improving the quality and quantity of functional and non?functional requirements obtained during requirements elicitation stage for the development of e?commerce mobile applications: an alternative reference process model. Iet Software, 14(2), 148–158. Retrieved on 7th March 2021 from:

Gordon, K. (2017). Modelling business information : entity relationship and class modelling for business analysts. BCS, The Chartered Institute for IT. Retrieved on 7th March 2021 from: https://lesa.on.worldcat.org/oclc/1004319314

Keller Andre? A. (2019). Multi-objective optimization in theory and practice ii : metaheuristic algorithms. Bentham Science. Retrieved on 7th March 2021 from: https://lesa.on.worldcat.org/oclc/1097974294

Paul, D., & Lovelock, C. (2019). Delivering business analysis : the ba service handbook. BCS Learning & Development Limited. Retrieved on 7th March 2021 from: https://lesa.on.worldcat.org/oclc/1119617420

Voirin, J.-L. (2018). Model-based system and architecture engineering with the arcadia method (Ser. Implementation of model based system engineering set). ISTE Press.Retrieved on 7th March 2021 from: https://lesa.on.worldcat.org/oclc/1013462528

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